Property Management Air Conditioning Services Adelaide
Our priority is the property managers piece of mind
Property management is complex, and we’re here to make it easier. Air conditioning is an essential aspect of maintaining comfortable rental properties throughout Adelaide’s frigid winters and sweltering summers. At REQ Refrigeration, we pride ourselves on efficient and reliable air conditioning services designed to fulfil the unique requirements of property managers. Our specialised service covers all aspects of annual preventative maintenance, breakdowns, and diagnostics, giving tenants and managers alike the peace of mind that a property’s comfort and cost-efficiency are assured. Same-day contact and seamless communication mean that busy property managers don’t have to worry about disruptions or delays. Our team of friendly technicians will take care of your air conditioning needs while you focus on what you do best – managing your properties.
Why Partner with REQ Refrigeration?
- Efficient project management
- Same-day tenant contact
- Robust reporting and documentation
- Police checked and cleared technicians
- Reliable 24/7 breakdown service
- Open and easy communication
We work with property
managers across Adelaide
Our Streamlined Process and Management
Efficient project management and processes are at the core of timely and consistent air conditioning services for rental properties. At REQ, we emphasise the importance of clear and comprehensive systems. We employ a refined step-by-step process and can adapt to our client’s preferred management platform, such as Bricks+Agent or Tapi, to deliver industry-leading customer care that is a cut above the rest.
Our Service Process for Property Managers
1. Receipt of Work Order
Once we receive a work order:
- We make three attempts to contact the tenant.
- If there’s no response from the tenant after three attempts, we promptly notify the property manager via email.
2. Booking Confirmation
- Upon securing a booking, we send an email confirmation to the property manager.
- Additionally, a text confirmation is sent to the tenant.
3. Appointment Reminder
- A day before the scheduled visit, we send a text message reminder to the tenant.
4. Job Completion
- After the job is done, we obtain a signature from the tenant.
- We also take a minimum of five photos to document the completed job.
5. Reporting
- Once all paperwork is processed, the property manager receives a detailed report on the tasks we’ve completed.
Testimonials from property managers
“REQ are always so quick to jump onto anything we send their way. From touching base with a tenant, to letting us know when something is booked in, to getting invoices/quotes through to us. This makes a world of difference as tenants also appreciate these updates and we are able to provide these so promptly instead of waiting around for sometimes weeks for these things.”
– Lisa Habkouk
Rental Property Network
Tenant comfort is our priority
We prioritise open lines of communication, timeliness, reliability, and the satisfaction of your tenants. Our team strives to be of minimal disturbance to homes, with flexible servicing times during even peak seasons, to work around tenants’ busy lifestyles. We put a premium on peace-of-mind, and all REQ technicians are fully qualified and cleared to work with vulnerable people and children. Our comprehensive process and clear documentation mean that every step of air conditioning repairs, maintenance, and servicing is clearly outlined and recorded. Your tenants deserve the best. We’re here to deliver just that.