Our Core Values

We love what we do

At REQ, we pride ourselves on assembling a team that is passionate and takes joy in what they do. We strive to create a positive atmosphere that is reflected in the quality of our work and the smiles on our customer’s faces. We are considerate, empathetic, and will ensure that you’ve been heard.

We practice being proactive

REQ technicians go the extra mile to ensure total customer satisfaction. We take a proactive approach to our air conditioning services, and always think two steps ahead to prevent any potential problems. We strive to leave your premises in better condition than we find them, and to guarantee that you are happy with the quality of our workmanship. Because we emphasise the importance of community, we're always happy to recommend other trade specialists, such as electricians and plumbers, who can help you solve problems and get the most out of your home.

We do the right thing

At REQ, we always endeavour to do what is right for our customers, team, and business. Integrity is key, and we always act with honesty and respect for others. We are transparent and open with our customers, which means that we will give you honest and expert advice about how to tackle your air conditioning installations, maintenance or services. We want to save you time and money, so you can focus on the things that matter most to you.

We take responsibility

We own what we do. We take responsibility for our actions and are always accountable to our customers, team, and business. REQ technicians are proactive in fixing their mistakes, and never shy away from responsibility. We believe that our actions have a direct impact on our customers, team and business, and take pride in upholding the highest standard of quality in everything we do.

We keep our word

Trust is the lifeblood of our business. The REQ team upholds our promises and honours our commitments. We understand that our customers need to be able to rely on us, which is why we place such a high value on our word and clear communication. We never cut corners and always do what is best for our customers, team and business. We always respond to queries with a thoughtful proposal within the same day during business hours.

We practise open and safe communication

We respect our clients and the members of the REQ team. We believe in equality- and that means that everyone is given a voice, regardless of their position in the company. We have an open door policy and encourage our team to speak up if they have any concerns. This way, we can work together to resolve any issues quickly and effectively.

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Our Team