Our Philosophy

Our Mission

At REQ Refrigeration, our mission is to provide air conditioning services and installations with respect, excellence and quality. These principles are not only reflected within our company’s name, but are evident in all we do, from product selection and installation, to building lasting relations with our valued customers.

Respect

We believe that respectful and honest business practices start with communication and transparency. REQ Refrigeration understands the value of hard-earned money, which is why we will never rely on pushy sales gimmicks to make a quick buck. We build trust through honesty, accountability, and providing service and products that are carefully tailored to fulfil our clients' needs.

We also strive to be considerate of our customers’ time and are not only punctual, but reply to any queries within the same day during business hours. We treat our clients' properties with respect, and always leave a site exactly the way we found it. Finally, our understanding of respect encompasses the communities in which we live and work. This is why we have made it our goal to be a business that gives back through offering sponsorships and benefits to local non-profit organisations.

Excellence

As experts in our field, we hold ourselves and each other to the highest standard of excellence in workmanship. We strive to remain on the cutting edge of our industry and emphasise the importance of continually evolving knowledge and experience.

We are not salesmen, but technicians committed to supporting our clients through honest advice and an unmatched quality of work. We are timely, skilled, enthusiastic and always willing to go the extra mile for our clients' needs. We pride ourselves on giving our customers the confidence to make educated choices that reflect their own circumstances and requirements.

Quality

We will always work to provide an outstanding experience for our clients by delivering quality air conditioning installations and services. We believe that our value as a company is measured by the referrals that we receive from customers who can testify to our proficiency and high level of commitment.

Our clients can rest assured that our quality workmanship will never be compromised, as we offer a 10-year warranty on all installations. This is not only an indication of our confidence in the durability and performance of our air conditioning systems, but a testament to our dedication towards full client satisfaction.

What will REQ do?

REQ will respond within the same day during business hours to any inquiry or request for maintenance, service, or installation.
At REQ, we deliver service based solutions that are tailored to meet your individual needs.
We will offer our industry expertise to help our customers find solutions that are in their best interest.
We always deliver excellent workmanship that comes with a 10-year warranty.
REQ will provide you with fair quotes and straightforward answers, never using “hard-sell” tactics.
We are open, transparent, and will always offer honest and proactive advice on how to fix a problem.
We deliver what we promise, and value our reputation as a trusted local business.
We will follow our core values of respect, excellence, and quality when delivering all air conditioning services and installations.

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Our Core Values