Case Study
Rental Property Network
Rental Property Network is a property management group overseeing a wide range of residential rental properties in South Australia. One of RPN’s primary services is maintaining and servicing the air conditioning units that operate in their properties.
The Problem
As the Rental Property Network’s portfolio of properties grew, so did the number of work orders they were receiving for air conditioning maintenance and servicing. RPN quickly realised that they needed to find a reliable air conditioning service company that could handle their growing workload, while meeting a high standard of tenant satisfaction.
The Solution
REQ offered RPN a comprehensive air conditioning service that was fast, reliable and affordable. We provided (and continue to provide) regular maintenance and servicing of air conditioning units and after-hours and emergency callouts.
REQ Delivered
- Instant contact with tenants
- Clear communication between tenants and the manager
- Photos of jobs
- A pain-free experience
- A high level of knowledge regarding a variety of AC units
Benefits
- Increased energy efficiency: As a result of regular servicing and maintenance, RPN's air conditioning units are now running more efficiently, resulting in lower energy bills.
- Less downtime: By using REQ's after hours and emergency callout service, RPN can minimise downtime and get their air conditioning units up and running again as quickly as possible
- Happy tenants: RPN's tenants can enjoy comfortable living all year round, thanks to REQ's fast and reliable air conditioning service, maintenance and repairs.
- Refrigeration Equipment
- Air Conditioning Equipment
- Optimal Comfort Achieved
REQ are always so quick to jump onto anything we send their way. From touching base with a tenant, to letting us know when something is booked in, to getting invoices/quotes through to us. This makes a world of difference as tenants also appreciate these updates and we are able to provide these so promptly instead of waiting around for sometimes weeks for these things.
Lisa Habkouk
Rental Property Network